You can, of course, order online. We offer a Corporate Order form for larger business gift-giving to your colleagues, employees, and partners. Additionally, we offer a multi ship option.Emailor call us at 888-435-3647, our office is open Monday – Friday from 9am – 6pm ET. On weekends and holidays, while our office is closed, we will do our best to respond to any email inquiry the next business day.

Of course we can! We actually specialize in designing Custom Business Gifts! Give us a call at 888-435-3647. Monday – Friday 9am – 6pm ET. and a member of our Cookie Concierge team will work with you to create an outstanding gift for your clients, colleagues and employees. You can also visit our Corporate Orders page for more information.

Cookies so nice, you’ll want to order them twice! Yes, after your order is completed, you can choose to create an account for all future yummy Eleni’s purchases!

Our personalized photo cookies have an order minimum of 24 cookies per photo. For customized hand-iced cookies, we have an order minimum of 24 cookies per design.

We like to say, "The sooner the better". We will not ship the cookies out until your selected ship date.

Yes! At checkout you choose what day you would like to ship your order out.

• Visa
• Mastercard
• American Express
• Discover
• Apple Pay
• Shop Pay

Please note: We do not accept checks, cash or money orders for online orders.

Unfortunately, we do not offer gift cards at this time.

There are no sales tax on our baked goods, so you can enjoy Eleni’s delicious cookies tax and guilt-free!

No. That is the beauty of royal icing. We ship to Hawaii, Florida, Las Vegas...you show us the heat, our royal icing will still be standing strong.

The catering rule of thumb is 2-3 cookies per person, depending on what other desserts are being served. If Eleni’s cookies are the sole and featured dessert, we recommend increasing this quantity. If the cookies are to add a little something extra to ice cream or cake, you will only need a few to jazz up your dessert table.

Unfortunately, once your order is placed, it cannot be cancelled.

Once the order is in the production stage, we are unable to make any changes to the order. If you want to double-check something, call our Cookie Concierge team immediately to learn if updates can be made to your order. Call 888-435-3647, Monday – Friday 9am – 6pm ET and we would be happy to check if changes are possible at the time of your call.

We are so sorry that our cookies did not arrive to your standards, please see our Returns Policy page, and feel free to contact our cookie concierge team Monday – Friday, 9am – 6pm ET at 888-435-3647 or email us and we will do our very best to ensure that you are fully satisfied.

No, unfortunately we are not able to offer this service.

It is a ‘YES’ you can order that 1 decorated cookie you love, but you must order 24 of that particular cookie. For each custom order we take, we must stop our standard production planned months in advance to accommodate each and every custom order. We LOVE doing this, but we do have a minimum quantity requirement and a 7-business day lead time.

Yes. You can absolutely design your own cookies. With enough lead time, we can make just about any cookie you can imagine. We offer Picture Perfect photo cookies, artwork or any logo can be printed directly onto the icing of the cookies, which looks great, and tastes even better. And we are proud to make artisanal hand-iced decorated cookies: intricate, beautiful and delicious. For inspiration see hundreds of custom cookies to inspire your creation in our gallery. Contact a member of our cookie concierge team at 888-435-3647 or sales@elenis.com and we would be happy to answer any questions and help you order cookies from Eleni’s.

Yes, we LOVE doing this, but we do have a minimum quantity requirement and a 14-business day lead time. Contact a member of our cookie concierge team at 888-435-3647 or sales@elenis.com, and we would be happy to answer any questions and help you order cookies from Eleni’s.

No, the cookie will only look as clear as the photo supplied. It will taste amazing, but you might be disappointed in the photo and cookie appearance if a quality photo is not provided. Photos should be 300dpi for optimal printing.

Most of our orders are gifts, as a rule we never include an invoice or prices within our packages. Instead we put all of order information into an email, which we only send to the purchaser.

Oh, so maybe you have a secret admirer?! Usually our customers add their names to the orders. If you receive a cookie gift from Eleni’s and do not know who it is from, simply call us at 888-435-3647, Monday – Friday from 9am – 6pm ET, or email us sales@elenis.com, and we can share further order details with you.

Please contact our cookie concierge team at 888-435-3647 or at sales@elenis.com, we need the following information to best assist you in custom cookie planning. When is the event or party? How many guests or party favors do you need? What is your budget? What did you have in mind? Is there an event theme?

Please note, however, that we will not accept returns or refunds for personalized cookies.

Absolutely! We specialize in designing custom business gifts. Your message is hand-crafted, is it hand iced? From cookie party favors, team building cookie activities, to large holiday gifts, we can tailor bake our cookies to fit your every need. Please give us a call at 888-435-3647 or contact our cookie concierge team at sales@elenis.com.

Yes! Please give us a call at 888-435-3647 or contact our cookie concierge team at sales@elenis.com to provide all of your clients shipping information, and individual gift messages. We offer multiple ship methods to accommodate your needs.

We offer a wide range of stock gifts, that can ship same day on orders taken before 12pm ET. We need 7-business days to bake and hand decorate custom business party favors and logos. Holiday gift boxes can be personalized with a logo, with as little as a 12-business day lead time, 24 unit minimum. Intricate, branded, customized gift boxes can be designed, fabricated and shipped in as little as 18 business days, from the time the sample is approved, and order is placed and paid for in full.

The minimum order quantity is 24 for Picture Perfect™ Photo Cookies or Custom Hand Decorated Cookies.

Please give us a call at 888-435-3647 or contact our cookie concierge team at sales@elenis.com for further information.

We do take into account lead times, quantities, time of year, and capacity of custom work at the time of any request. We strive to be competitively priced and want your corporate gifts business. However, with hand decorated cookies, each little addition of frosting, painstakingly hand added with precision, our prices. Please provide event details here, and someone from our cookie concierge will contact you within the next business day.

Yes, the lead time required can increase during November and December. We highly encourage customers to order corporate gift products in advance. While we strive to fulfill every Custom Cookie order in 7 days, we cannot guarantee this quick turnaround time during Holidays.

An order confirmation email will be sent to the purchaser's email as soon as your order is processed. It will include your order number, the order total, and the shipping information.

Definitely! With a 24-cookie order minimum, we can add your photo, logo or graphic to our Picture Perfect™ Photo Cookies using food-safe edible ink. You can either upload your own cookie design and place the order online or you can email our Cookie Concierge team with an image or logo at a resolution of 300 dpi or higher, along with any additional details (i.e. quantity, desired date of delivery, etc.). Call us at 888-435-3647, Monday – Friday from 9am – 6pm ET, or send us an email, and we will be happy to assist you with all your cookie ordering needs.

No. Each cookie is hand-iced with the Royal Frosting. Then printed with edible ink, directly onto the delicious sugar cookies, each cookie art tastes even better than it looks.

Please contact our cookie concierge team at 888-435-3647 or at sales@elenis.com for information on custom options.

Yes, with certain corporate gifts orders, and specific cookie requests, including some photo cookie designs, we can offer RUSH production. There is a handling fee, on top of expedited shipping costs. Please email sales@elenis.com to learn more.

We do not accept returns or refunds for personalized cookies.

We offer 3 shipping methods:

1. Ground shipping, cookies will arrive within 3 – 7 business days (Monday – Friday). All stock cookie gift orders received by 12pm EST can ship out same day. Except during the holidays when it can take up to 48 hours to process orders with Ground shipping selected. We cannot guarantee a specific delivery date or time for standard ground shipments.
2. Expedited 2-Day shipping will arrive on the 2nd business day by 4:30pm in most areas, however please note this can be as late as 8 PM to certain residences.
3. Expedited Overnight will arrive the next business day by 4:30pm in most areas, however please note this can be as late as 8pm to certain residences. Some large orders may require extra processing time. If your order requires extra time to fulfill, we will contact you via phone and/or email.

*Please note: No orders can be guaranteed to arrive on a specific delivery date or time

**Eleni's NYC is not responsible for shipping delays or delivery delays due to Fedex or UPS. Eleni's does not refund due to late delivery.

You choose at checkout when you would like your order shipped from our Cookie HQ right to your door. If selecting standard ground delivery, we recommend selecting a ship date 3 – 7 business days before you would like to receive your treats. Transit days are Monday – Friday, and do not include weekends. All orders, except for custom orders received by 12pm EST can ship out the same business day unless a later delivery date is specified at checkout.

We can only guarantee delivery to the address you provided at checkout. Shipments that you choose to re-direct or send to incorrect or incomplete addresses cannot be guaranteed to be delivered. We highly recommend that you have your cookies arrive several days prior to your event. Our cookies are made to love and to last, so please arrange for delivery a few days before your party in case of weather or delivery issues. If you need your order delivered on a specific date, please select Expedited 2-day or Standard Overnight Shipping when you are choosing your delivery date. Eleni's New York® is not responsible for any shipping delays, lost or damaged packages due to inclement weather or other factors out of our control.

At this time, we cannot deliver to APO/FPO addresses or PO Boxes.

Currently, Saturday delivery is not available on Elenis.com, nor is it available to every zip code in the USA. Our Cookie Concierge team is available to help if you need a gift delivered on the weekend. Please call us at 1-888-435-3647 or email us and we will do everything possible to make a Saturday delivery happen.

Eleni’s is not responsible for failed deliveries when:

1. You provide an incorrect or outdated address;
2. Your recipient is out of town or not available, or
3. You do not provide a corrected/new delivery address within 24 hours of the first delivery attempt.

Shipments that are returned or require rerouting due to incorrect addresses will be subject to additional charges for reshipment and/or relabeling for the carrier.

We are happy to ship internationally! Simply call 888-435-3647 Monday – Friday from 9am – 6pm EST or send an email and we will be happy to assist you with shipping cookies internationally. Please note that the buyer is responsible for any customs and import taxes that may apply. Eleni’s is not responsible for delays or additional tax charges due to customs.

Yes! If your order is placed before 12pm EST, in stock items can ship the same day!

We love that you want to share our cookies! It is our pleasure to offer shipping cookies to multiple addresses. Give us a call at 888-435-3647 or email us and we would be more than happy to assist you with your group order.

When your order has left our Cookie HQ, you will receive a shipment email including the tracking number for each shipment. You can also track your order any time from Elenis.com. You simply call us at 888-435-3647 Monday – Friday from 9am – 6pm EST, or email us and our Cookie Concierge team can help you track each shipment.

We guarantee that you will be delighted with the taste, freshness, quality, artisanship and presentation of our cookies. If you are not satisfied with your order, it arrives damaged, or incorrect in any way we will work to resolve this for you. Our Cookie Concierge team is available from 9am – 6pm ET. Monday – Friday to assist you. Please call us at 888-435-3647 or email us sales@elenis.com and we will be happy to work with you to correct the cookie-issue.

Eleni's NYC does not accept returned cookies, under any circumstances, with the exception of an order arriving damaged or incorrect.  Refunds and returns are evaluated on a case-by-case basis, and Eleni’s reserves the right to limit replacements. Customers with any disputes or issues regarding an order must notify Eleni’s within 24 hours of receiving the package. Customers must also provide a photo of any disputed cookies or products. Eleni’s does not refund shipping nor rush fees under any circumstance.

Our guarantee extends only to correctly addressed orders. Unfortunately, and due to the perishable nature of our products, we cannot guarantee the condition of the package if the carrier must reroute your order. Eleni’s cannot be responsible for the condition of orders that are not able to be delivered on the first attempt (or that you have updated or revised through any customization options with our carrier).  Eleni's does not accept returns nor extend refunds for orders that have been delayed by the carrier.

Eleni’s must be alerted of any and all disputes with the shipping carrier within 24 hours.

Please call us immediately at 888-435-3647 or email us sales@elenis.com and we will be happy to check if changes are possible at the time of your call.

Once an order is in production, changes to that order cannot be made. We are happy to make an address, delivery date or gift message change, as long as your order has not left our bakery.

We are unable to cancel orders. Should you have any further questions, please contact our Cookie Concierge Team at sales@elenis.com

Absolutely not! Eleni’s Cookies pride themselves on being 100% Nut Free. As a mother of 2 school-aged children, Eleni knows that having access to nut free desserts is of paramount importance.  Please note, our cookies are manufactured in a facility that may come in contact with nuts, sesame and coconut.

We know that an allergic reaction may be produced by even the most minute contamination, which is why we take every precaution to provide a safe, nut free environment for our products.

More information on our standards and best-practices is available in our dedicated nut free page.

All of Eleni’s crisp cookies are Kosher certified.

Our Crisp Cookie line is certified by OU Kosher.

All products coming into our dedicated Fulfillment and Shipping facility are packaged and certified Kosher, before they are received. Once in the plant, this strict policy is maintained.

Eleni's custom hand-iced cookies have a shelf life of 6 months. To keep flavor and icing intact after opening, we recommend placing them in a zip-lock bag or airtight container and freezing for up to 6 months. Simply bring to room temperature a few hours before enjoying.

Eleni’s personalized Photo Cookies also have a cookies shelf life of 2-3 months when left in our packaging. They will remain fresh up to 6 months if frozen; please bring to room temperature a few hours before consuming. Freezing our Photo Cookies may cause smudging of the ink, please freeze cookies with caution.

Eleni's Color Me! cookies have a shelf life of 6 months. To keep flavor and icing intact after opening, we recommend placing them in a zip-lock bag or airtight container and freezing for up to 6 months. Simply bring to room temperature a few hours before enjoying.

Our Everyday crisp cookies are awesome after 9 months post purchase (yay!), when left in their original Eleni’s Cookies packaging. You could also store in an air tight cookie storage container, to maintain their crispness. Pro baker’s tip here: never freeze or refrigerate our crisp cookies, as you might alter their flavor.

Please do not refrigerate Eleni’s cookies. We do not suggest refrigerating our cookies, as that can cause a change in consistency.

Can I freeze the cookies? Yes, you can. If you are not able to enjoy your delicious cookies right when you get them, don’t worry: you can either leave them in their original packaging, they stay fresh and can be enjoyed at a later date. Or depending on the type of cookies your received, freeze them for up to 6 months and enjoy them later!

Please keep in mind that freezing our personalized Photo Cookies, as well as, our Color Me! ® Cookies after color has been added, may cause smudging in the ink, so please freeze with caution.

If your plan is to enjoy or gift Eleni’s cookies at a later time, the best way to store them is to keep them in their original packaging. Once open, you can just place the cookies in a zip-lock bag and keep them in a dry place. You can also pop them into an air-tight container, if you prefer.

However, each cookie-type has its own specific cookie shelf life: you can check what that is in the Q&As here above, or see our product info FAQs for specific information about each cookie we bake.

If you froze our cookies, and are now ready to enjoy, just take them out of the zip-lock, place them on a plate and allow them to come to room temperature. This will take approximately 1-2 hour(s) if the cookies were stored in the freezer. Or…you could also eat them frozen, they are perfect as ice cream sandwiches!

Eleni’s cookies are made to bring you joy and happiness. In the unlikely event they don’t, send them back for a full refund. Please give us a call at 888-435-3647 or contact our cookie concierge team at sales@elenis.com.

Our Chocolate Chip, Oatmeal Chocolate Chip, Ginger Snappy, Butterscotch, Birthday Cake, Lemon Sea Salt and Pink Sugar cookies from our Crisp Collection are all 100% all natural cookies made from the finest ingredients.

Eleni’s signature decorated Sugar Cookies, Color Me! Cookies, and Personalized Photo Cookies are not all natural cookies as the artificial coloring used to make these unique works of art - may contain one or more of the following: FD&C red 40, FD&C blue 1; FD&C red 3, FD&C yellow 5; emulsifier: polysorbate 80; preservative: methylparaben (0,1%).

We do not offer Gluten Free Cookies at this time. We do not have a certified gluten free kitchen and, therefore, cannot guarantee safety for those with celiac disease.

No, unfortunately we do not have a vegan recipe at this time.

Eleni’s cookies are not dairy and egg free cookies. Each type of cookies made with the finest quality ingredients available including eggs and sweet butter.

We feature our ingredients for every single cookie on each product page within our Ingredients menu.

Our decorated cookies, our personalized Picture Perfect™ cookies, as well as the Color Me! ™ cookies are baked using the following ingredients:

Unbleached unbromated enriched wheat flour, butter [cream, natural flavoring], confectioner’s sugar [sugar, cornstarch], whole eggs, pure and artificial vanilla extract [water, propylene glycol, vanillin, sugar, caramel color.], baking soda [sodium bicarbonate], salt. Icing; Confectionerês sugar [sugar, cornstarch], dried egg whites, water, meringue powder [sugar, dextrose, egg whites, corn starch, agar, cream of tartar, salt, artificial flavor].

Ink Ingredients:

water; ethanol; humectant; glycerin; artificial coloring - may contain one or more of the following: FD&C red 40, FD&C blue 1; FD&C red 3, FD&C yellow 5; emulsifier: polysorbate 80; preservative: methylparaben (0,1%).

Yes, it can happen that you will be in the middle of enjoying a graduation cap cookie and notice (or your friend might notice) your tongue a bit dark in color. It happened once during a group graduation photo, which brought it to our attention! Beware for black Bat Cookies as well.

Purified water, Propylene Glycol, FD&C colors: Red # 40 or # 3, Blue # 1, Yellow # 5 or # 6, citric acid and sodium benzoate as preservatives. These markers contain purified water and very small percentage of food coloring therefore, do not have any nutritional value.

Easy! Take a look at the back of the party favor cellophane wrapper, and if you see our logo and company information…well, then you’re in luck because what you have in your hands is one of Eleni’s signature delicious cookies!

Glad you asked! Of course both are special and delicious (obviously!) but there are, indeed, some differences.

Hand-iced cookies are iced by hand. For each hand-iced cookie, we roll the dough, use a cookie cutter, just like you would in your home. Then we outline the cookies with Royal Icing, fill them in with a “flood” of royal icing, of looser consistency, and then decorate and depending on the design, decorate and decorate- all by hand. We have a team of artists specifically trained just to make our signature Conversation Cookies. Each cookie is made by hand, which makes every cookie unique.

For our Picture Perfect™ photo-cookies, we roll the dough, use a cookie cutter and bake just like you would in your home. We then outline the cookies with Royal Icing, and fill them in with a “flood” of royal icing of a looser consistency. Finally, we hand-print an image onto the cookie, using our finest edible ink directly onto each cookie. We do NOT use sugar films.

We make delicious and award-winning cookies of various types, that’s it!

Within each gift set product page, when you click on "What's Inside" to get the specifics of the delicious treats you will receive when purchasing that specific gift.

Well, it depends on the type of cookies!

Please refer to "What's Inside" on each product to see how many cookies are in each tin.

Eleni's signature baked goods are made completely by hand. They are the product of hours upon hours of brainstorming, imagining; designing and redesigning; carefully hand-cutting and hand-icing layers upon layers of intricate colors and textures; fitting each puzzle-piece-like shape into our signature gift packaging to ensure perfection upon arrival. No conveyer belts, no automated decorating, no mass production. It's all done the old-fashioned way, one cookie at a time.

We used to have a store at the legendary Chelsea Market next to the Highline.

We now sell online, and through a network of amazing retailers such as Sprouts Farmer's Market, Central Market, and Whole Foods. Check out our Store Locator to find a store near you.

Wholesale inquiries can be directed to sales@elenis.com or give us a call Monday – Friday from 9am – 6pm ET at 888-435-3657, and someone from our team will be in touch!

Our baker-in-chief Eleni is always coming up with new designs. You can subscribe to our mailing list to be one of the first to receive the news about new products. And if you want to test your creativity… did you know that on Elenis.com you can design your own handmade cookies by exploring our personalized cookies feature?

Staying cookie-connected is super easy, on any web page on elenis.com, scroll to the bottom and in our footer you’ll see a form field where you can sign up for our mailing list

For Press and Media Inquiries please email: press@elenis.com

For Social Media or Collaboration Inquiries please email: social@elenis.com