Shipping Information

Eleni's New York takes as much care in the shipment of our cookies as we do in baking them.
We offer the best shipping methods to deliver
fresh quality products from our Cookie HQ in New York City right to your door.

OPTION 1: UPS SHIPPING

Shipping MethodTime in Transit
Next Day Air Next Business Day2nd Day Air 2 Business Days
3 Day Select3 Business Days
Ground1 - 6 Business Days (Depending on location)


**Please note: UPS cannot guarantee a specific delivery date for grounds shipments and we do not deliver to P.O Boxes.
**UPS does not deliver on weekends

All orders received by 4 p.m EST will ship out the same day unless a later date is specified.

Delivery Guarantee
We guarantee delivery only to the address you provide via the shipping method you select. Shipments that you re-direct and shipments to incorrect or incomplete addresses cannot be guaranteed to deliver on time. We highly recommend that you have your cookies arrive several days prior to your event. If you need your order delivered on a specific date, please select UPS Next Day Air service. Orders not shipped via Next Day Air can arrive earlier than planned and spoil a fabulous birthday surprise!

Delivery in the Tri-State Area
All of Eleni's shipments come out of our Cookie HQ in Long Island City, NY. For delivery within the Tri-State Area, UPS will override 2nd Day Air options and will deliver your product by ground transportation the next business day. The only way to guarantee delivery on a specific date is to select Next Day Air. Please keep this in mind when choosing your shipping option.

UPS Ground Map
Estimated Business Days in transit from Cookie HQ

Eleni's UPS Delivery Estimate Map




OPTION 2: MESSENGER SERVICE
Messenger service is available for Eleni's cookies and cupcakes for both residential and commercial building in the Tri-State Area. For regular, pre-scheduled delivery; packages generally arrive before noon. However this cannot be guaranteed. If you require an early morning delivery, just us know and we'll be happy take care of you!

Same-Day Service
Same-day messenger service is available in selected New York City boroughs for all of our scrumptious signature cookies and cupcakes. Orders for same-day service received by 3:00 PM EST are guaranteed to be delivered within three hours of placing the orders (Unless of course it's snowing, there's a MTA strike of President Obama's motorcase is in town)

Next-Day Service
Orders must be placed by 3:00PM EST for next-day delivery. Product generally arrives before noon but this is not guaranteed. If you require an earlier morning delivery, just let us know and we'll take care of you!

**Please verify that your building will accept deliveries containing food products. We must ensure that we are delivering to a full service 24-hour doorman building as our products can go straight from the oven and arrive nice and early for your pleasure! Security men are wonderful - who doesn't love'em! - but sending Eleni's treats to those that cannot accept food can definitely cause a bump in your delivery.

Re-Delivery Fees
If a delivery attempt has been made but is unsuccessful due to an incorrect address, unavailable recipient, or not a 24-hour, residential, doorman building. We will contact you to arrange a re-delivery, at which point you will be charged another delivery fee.

Please note: We want to accommodate our oh-so-loyal customers by sending out sweets fresh, straight from the bakery. Due to the nature of the product, cupcakes that are delivered more than 12 hours after initial delivery attempt will be re-made at a cost requiring a 50% product fee in addition to the re-delivery charge.

ELENI'S COOKIES ALSO AVAILABLE IN...
em_brand_01.jpg
em_brand_02.jpg
em_brand_04.jpg
em_brand_03.jpg
em_brand_11.jpg
em_brand_05.jpg
em_brand_03.jpg
em_brand_06.jpg
em_brand_07.jpg
em_brand_08.jpg
em_brand_09.jpg
em_brand_10.jpg