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Shipping Information

 Eleni's New York now offers FREE GROUND SHIPPING on orders over $65.00 and under $695*

*Subtotal must be over $65.00 - Only available for the 48 contiguous U.S. states. - Not applicable for international orders.
All orders received by 3 p.m. EST will ship out the same day unless a later delivery date is specified at checkout.**
**Please note this applies to our in stock hand-iced gift boxes and tins, some of our more customizable products might have a lead time that is specfied in the product page.  

Eleni's New York takes as much care in the shipment of our cookies as we do in baking them. 
We offer the best shipping methods to deliver fresh quality products from our Cookie HQ right to your door.


Shipping MethodTime in Transit
FedEx Standard Overnight

Next Business Day Delivery by 3 p.m. to most U.S. addresses, by 4:30 p.m. to rural areas and by 8 p.m. to residences.

Check FedEx Transit Times

FedEx 2nd Day2 Business Days Delivery by 4:30 p.m. to most areas, by 8 p.m. to residences. Check FedEx Transit Times
FedEx Ground1 - 6 Business Days Delivery by end of day (Depending on location) Check FedEx Transit Times or see below our FedEx Ground Shipping Map

*Please note: Fedex cannot guarantee a specific delivery date or time for Fedex Ground shipments


Delivery Guarantee 
We highly recommend that you have your cookies arrive several days prior to your event. If you need your order delivered on a specific date AND time, please select Fedex 2Day or Standard Overnight. We do not guarantee arrival times for any shipment. If your expedited package has been received later than expected, please file a complaint with the shipping carrier.

Please double check the address you provided via the delivery date and shipping method you select at checkout are correct. Shipments that you re-direct and shipments to incorrect or incomplete addresses cannot be guaranteed to deliver on time. Eleni's New York shall not be responsible for any shipping delays, lost or damaged packages due to inclement weather or other factors out of our control.

Weekend Delivery
FedEx delivers Monday through Friday. Saturday or Sunday delivery is not available online. Please give us a call at (888) 435-3647 to upgrade shipping for Saturday delivery for an additional fee.

Re-Delivery Fees 
If a delivery attempt has been made but is unsuccessful due to an incorrect address, unavailable recipient, or not a 24-hour, residential, doorman building. We will contact you to arrange a re-delivery, at which point you will be charged another delivery fee.

International Shipping

We are happy to ship internationally but buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs. Free Shipping is not available for international orders.

USA Fedex Ground Map
Estimated Business Days in transit from Cookie HQ

Eleni's FedEx Ground Transit Time Estimate Map


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